Return & Warranty Policies

RETURN POLICY

Eligibility:

  • Only items purchased from our website, Highway21.com, within 30 days of the purchase date can be returned through Highway21.com.
  • The item must be in re-saleable condition, meaning all tags and stickers must be attached, and it must be returned with the original box and documentation.
  • Face masks cannot be returned.
  •  Items returned in non-saleable condition (e.g., soiled, worn, or damaged from use) will not be accepted. These items might be sent back to the customer at the customer’s expense or incur a restocking fee of up to 50% of the original purchase price.
  • If an item is received with visible damage to the packaging or if return labels are placed directly on the product packaging, a 10% restocking fee will be applied.
  • Returned packages without a Return Authorization (RA) Number will not be processed.
  • Note: All closeout items are final sales and are not eligible for returns.

Exchanges:

  • Currently, we do not offer exchanges.  To exchange an item, please return the unwanted item and make a new purchase on our site.

Purchases from Other Retailers:

  • For items not purchased on Highway21.com, please refer to the original place of purchase for assistance with your return.

To begin a returns claim, please complete the form located here.

Return Process

  1. Request a Return Authorization:
    • Complete the return authorization form available here. Ensure all required fields are filled out accurately to avoid delays.
  2. Receive Return Authorization Number (RA#):
    • After submitting the form, our Customer Service team will review your request. You will receive an email containing your RA# along with detailed instructions on how to return your order.
    • Upon receiving your Return Authorization (RA) number, you will have 30 days to ship the item back to us. If the product is not returned within 30 days, the RA will be canceled, and no credit will be processed.
  3. Prepare Your Return Package:
    • Pack the items securely in the original packaging, if possible. Include any tags, accessories, and documentation that came with the product.
    • Clearly write the RA# on the outside of your return package. This helps us identify and process your return efficiently.
  4. Ship Your Return:
    • Take the approved return to the shipping carrier of your choice.
    • Return shipping charges are the customer’s responsibility. We recommend using a trackable shipping method to ensure your package reaches us safely. We are not responsible for packages lost in transit.
    • Ship the return to the address provided in the email from our Customer Service team.
  5. Return Processing:
    • Once we receive your return package, our team will inspect the items to ensure they meet our return policy criteria.
    • This inspection process may take 7-10 business days. After inspection, we will initiate the credit.
    • Credits will be issued to the original method of payment used for the initial purchase.  Please note that it may take additional time for the credit to appear on your account, depending on your bank or card issuer.

Additional Information:

  • Track Your Return:
    • Keep the tracking number provided by the shipping carrier. This will allow you to monitor the status of your return shipment.
  • Customer Support:
    • If you have any questions or need assistance during the return process, please contact our Customer Service team at 208-319-3079 or via our contact form, here. We are here to help.

WARRANTY POLICY
 Highway 21 warrants products purchased directly from highway21.com to the original retail buyer for 2 years from the purchase date. Highway 21 heated gloves carry a 1-year limited warranty. This warranty guarantees that our products are free from defects in materials and workmanship. This warranty does not cover damage due to accidents, improper use, natural break down of colors/materials over time, or normal wear and tear. If there is a product defect during the warranty period due to materials or workmanship, then Highway 21 will repair or replace the product at our discretion. For items not purchased on our website, please refer back to the original place of purchase for assistance with your warranty claim. To begin a warranty claim, click here.

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